Emergency Contacts

Should any emergency repairs arise after hours the following companies can be contacted in the case of an emergency at the property:

Electrician: G Fletcher Electrical 0419 203 982

Plumber:  Choice Plumbing 0416 043 559

Glass:  O’Brien Glass 132 452

Locksmith:  J & D Locksmiths 0433 457 900

Hot Water Service: Emergency Hot Water 9344 6602

Other Emergencies:  SES (State Emergency Service) 13 25 00

If your leased property is a Strata/Company Title unit and…

  • You require a glazier, the external glass is defined as common property and repairs are to be undertaken by the Strata Managing agent’s contractors.

Please check the notice board in your building, (usually located in the foyer), and there should be a list of emergency contacts as well as the name of the Strata Manager.

If the hot water is communal

  • The strata or Building Manager should be contacted NOT the tradespeople listed above

Urgent Repairs

Please note that an “urgent Repair” is defined under your Tenancy Agreement as:

A burst water service; a blocked or broken lavatory system; serious roof leak; gas leak; a dangerous electrical fault; flooding or serious flood damage’ serious storm or fire damage; a failure or breakdown of the gtas; electricity or water supply to the premises; a failure or breakdown of any essential service on the premises for hot water, cooking, heating or laundering.

When you are responsible for payment of repairs

The tenant agrees that when a tradesperson is requested by the tenant to attend a repair of an appliance, fixture or fitting, the tenant shall be responsible for the payment of the costs incurred within 14 days in the following circumstances;

  • When the tradesperson finds no fault in the appliance, fixture or fitting.
  • When the tenant has not operated the appliance, fitting or fixture in the correct manner.
  • When the tradesperson has not been able to gain access to the premises after the tenant has agreed to an appointment time.
  • When the tenant arranges a repair that is not classified in Section 19 of the Residential Tenancy Agreement as an Urgent Repair.